About Us

Hi, our names are Drew and Wendy Poll and our company is Lakeshore Carpet Care. Drew started cleaning carpets in the West Michigan area back in 2000. Since then he has taken many prestigious classes resulting in him becoming an IICRC Master Certified Technician. We are not only a family owned and operated business, but are locally owned and operate in the Greater Mason, Manistee, Oceana, and Lake Counties. We have been in many Fortune 500 owners and CEO’s homes here in West Michigan and we can promise that you will get the best service and care for your home.

If you go to IICRC.org and look up certified technicians in the area you won’t find many. But if you look up a Master Certified Technician you won’t find one for another 75 miles!! We made the decision a long time ago to learn everything we could to provide the absolute best service!

Train them early!

Drew also applied for a Rug Apprenticeship that thousands of people all over the world apply for and only 20 people get accepted each year. Guess what? He got accepted and passed the nearly 6-month class! He was the only person in Michigan that had even gotten accepted!


Needless to say, we have been blessed beyond anything we could ever imagine. Drew gets to do something he loves to do on a daily basis, meets so many awesome people and on some days works with his amazing wife! You may hear her beautiful voice when calling in to set up an appointment or ask general questions. So please give us a call as we’d love to meet you first and foremost and secondly become your trusted go-to textile cleaner!

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  • Drew was great to work with. He kept me posted every step of the way from quoting me for the job until its completion. He stretched the carpet through the entire house to get the unsightly ripples out and then cleaned and Scotchgarded them for a terrific rate. He has helped with follow up care questions too. I highly recommend Drew and Lakeshore Carpet Care and will be a repeat customer in the future.

    Karen Haldeman Avatar Karen Haldeman
    January 17, 2018
  • They were excellent and very pleasant to deal with! They got so many stains out that I did not think would come out! Their job was amazing!!! I will definitely call them when needed and would recommend them to anyone needing their services!

    Susan Lynch Kaplan Avatar Susan Lynch Kaplan
    January 11, 2018
  • Incredible service! We have cat allergies and bought a home with previous cats. We called LCC to clean our air ducts and carpets and BAM! allergy troubles were gone. Excellent communication and professionalism to boot!

    Kelsey Allard Avatar Kelsey Allard
    January 8, 2018
  • I love what you guys do for others and how you guys are always so sweet

    Destiny Marie Schinnerer Avatar Destiny Marie Schinnerer
    December 7, 2017
  • Thank you Drew for working around our ridiculous moving schedule. You have truly shown how flexible you can be to meet our needs. The quality of work was incredible. The look, the smell, all like brand new. Perfect, Perfect, Perfect

    Brian Lefler Avatar Brian Lefler
    November 8, 2017
  • Drew cleaned two of our properties in Pentwater. Communication was excellent! He worked around our schedule and fit us in quickly! They did a beautiful job and we are extremely pleased. We plan to hire them again!!

    Amy Hodges Perles Avatar Amy Hodges Perles
    October 31, 2017
  • Melissa Ruboyianes Avatar Melissa Ruboyianes
    September 5, 2017
  • Thank you! You guys rock and have done a great job for us both in our home and our business. Keep on keeping on!

    Adam Lamb Avatar Adam Lamb
    July 25, 2017
  • Lakeshore Carpet Care cleaned the carpets and some area rugs in our house and did an excellent job. They left the house neat and clean. I would recommend them to anyone.

    Barb Giszczynski Frecka Avatar Barb Giszczynski Frecka
    June 23, 2017
  • Exceeded our expectations both in quality of work and customer service! Drew went above and beyond while he was here, took time to show us the difference in what was cleaned and uncleaned, even accommodated working around our napping baby! 🙂 The carpets look brand new and the spot cleaning was excellent. He even took the time to follow up with us afterwards to guarantee our satisfaction. Highly recommend!!!!

    Angela Jolly Avatar Angela Jolly
    June 17, 2017